Transparent policies for seamless shopping experiences
Processing Time:
Orders are typically processed within 1-2 business days.
Shipping Locations:
We currently ship to addresses within Pakistan only.
Delivery Method:
We deliver your order to your chosen Transport Company warehouse in Lahore.
Shipping Costs:
We offer free shipping to the Transport Company warehouse within Lahore.
Responsibility:
Citi Shoes is responsible for the safe delivery of your order to the Transport Company warehouse in Lahore.
Tracking information provided for all orders
Return Method:
We do not offer cash refunds. Instead, the value of your returned items will be credited to your next order or invoice.
Eligibility for Returns:
We gladly accept returns of unworn and unused items within 15 days of the delivery date.
Return Shipping Costs:
You may be responsible for the return shipping costs, unless the return is due to a defect or an error on our part.
Easy Process of Return:
We strive to make the return process as simple and convenient as possible.
Exclusions apply to customized products
Find quick answers to common questions about shipping, returns, and more.
Orders are typically processed within 1-2 business days. You will receive a notification when your order is ready for pickup at the designated Transport Company warehouse in Lahore.
We currently ship to locations within Pakistan only. We deliver your order to your chosen Transport Company warehouse in Lahore.
You can return unworn, unused items in their original packaging within [Number] days of the delivery date. Please contact our customer service for a return authorization.
Once your order is processed and delivered to the Transport Company warehouse in Lahore, you will receive a notification from us with pickup details.
After your order is successfully delivered to your chosen Transport Company in Lahore, you are responsible for all further shipping arrangements, costs, and any associated risks.
We accept returns on unworn, unused items in their original packaging with all tags attached. Customized products are excluded from our return policy.
We do not offer cash refunds. Instead, the value of your returned items will be credited to your next order or invoice.
You have 15 days from the delivery date to initiate a return. Please contact our customer service team to request a return authorization within this timeframe.
Still have questions? We're here to help!